Refund and Returns Policy

At Aesthetic Labs EU, we strive to ensure customer satisfaction with every purchase. Due to the nature of our products (seasonal and perishable goods such as Easter eggs), our refund policy is outlined below:

No Returns on Perishable Goods

Easter eggs and similar consumable products cannot be returned once delivered due to hygiene and safety reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the product and packaging.

Once verified, we will:

• Offer a replacement, or
• Issue a full or partial refund

Order Cancellation

Orders can only be canceled within 12 hours of purchase. After this period, processing may already be underway and cancellation may not be possible.

Refund Processing Time

Approved refunds will be processed within 5–10 business days to your original payment method.

Non-Refundable Situations

We do not offer refunds for:

• Change of mind after shipping
• Incorrect shipping details provided by the customer
• Failed delivery attempts due to customer unavailability

Contact

For refund requests, please contact us through our website contact form.

By placing an order on our website, you agree to this Refund Policy.